Virtual Focus Inc. - Premier Internet Web Hosting E-Commerce Web design company

Support Ticket

Open a new Customer Service Support Request

Review Existing Ticket

To review the status of a ticket, please enter the ticket number and the ticket password.

About our ticket based Customer Service Center

Our ticket based Customer Service Center organizes and greatly reduces response time for customer service requests to our customers and potential customers.

A new ticket can be obtained by submitting a customer service ticket from this Customer Service Center. Using this Customer Service Center, you can also respond to and review past tickets.

Once a ticket has been opened, you will be sent and email containing your ticket number and a few other bits of information. All customer service answers will be sent to the email address entered. If you need to reply back to the email, make sure you leave the ticket number in the subject of the email, and please refrain from quoting the email message.

All tickets sent by email will be issued a password for you to login and review the ticket. The same goes for web based tickets submitted without a username. Once (or if) a customer service represenitive assigns a username to a ticket the password can no longer be used to review the ticket. To review the ticket you must login via the Client Area, the proceed to this Customer Service Center where you will see a complete list of tickets assigned to your username.

- An open ticket is a ticket that is still awaiting a reply or further action from a customer service represenative.

- A closed ticket in one that a respresentative has replied to, and is now considered completed or is awaiting a response from the party that sent the ticket.

- A locked ticket is a ticket that can not be re-opened or commented on by you the user.

Replying to a closed ticket will reopen it.
Unless directly related to the original ticket problem,
please do not open a closed ticket, instead submit another ticket request.